Your privacy matters to us. This Privacy Policy explains precisely what personal data bdpop collects when you use our platform, how we use and protect that data, and the rights you hold over your information. Please read it carefully alongside our Terms & Conditions.
We build trust through transparency. Here are the six core principles that govern how bdpop handles every piece of personal information you share with us.
All data transmitted between your device and the bdpop platform is protected by industry-standard 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information cannot be intercepted in transit.
bdpop will never sell, rent, or trade your personal data to third-party advertisers or data brokers. The information you provide is used exclusively to operate and improve the bdpop platform and services.
You have clear rights over your data — including the right to access, correct, and request deletion of personal information held by bdpop. Submit a request at any time by contacting our support team.
bdpop collects only the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with applicable legal obligations. We do not collect data speculatively or unnecessarily.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting obligations. Data that is no longer required is securely deleted or anonymised.
If we make material changes to this Privacy Policy, we will notify registered users by email or via a prominent notice on the bdpop platform before the changes take effect. You will always know what we are doing with your data.
Please read this Privacy Policy carefully. By registering an account or using any part of the bdpop platform, you acknowledge that you have read, understood, and agreed to the practices described in this document. If you do not agree, please discontinue use of the platform immediately.
bdpop ("bdpop", "we", "us", "our") is an English-language online casino and sports betting platform built specifically for the Bangladesh market and operated at bdpop.bio. We are committed to protecting the personal data of every individual who visits, registers on, or interacts with the bdpop platform.
This Privacy Policy sets out how bdpop collects, stores, uses, shares, and protects your personal information in connection with our services. It applies to all users of the bdpop platform, including registered account holders, visitors who browse without registering, and individuals who contact our support team.
This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the platform as a whole. In the event of any inconsistency between the two documents, the Terms & Conditions shall prevail except in matters that are addressed exclusively by this Privacy Policy.
We may update this Privacy Policy from time to time. The most current version is always available at bdpop.bio/privacy-policy and displays the effective date at the top. We encourage you to review this page periodically to remain informed of any changes.
For the purposes of applicable data protection law, bdpop is the data controller responsible for the personal data collected through the bdpop platform. As data controller, bdpop determines the purposes and means by which your personal data is processed.
If you have any questions about how bdpop processes your personal data, or if you wish to exercise any of the rights described in Section 10 of this Privacy Policy, you may contact our Data Protection contact at the following address:
Data Protection Contact — bdpop
Email (plain text — not a link): [email protected]
Subject line: "Data Protection Enquiry"
Support Hours: 9:00 AM – 1:00 AM daily, Bangladesh Standard Time (BST, UTC+6)
Response target: Within 14 calendar days of receipt
bdpop collects personal data in several categories depending on the nature of your interaction with the platform. The table below summarises the types of data we collect, together with examples of each type.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Account registration, age and identity verification |
| Contact Data | Email address, mobile phone number, residential address | Account communication, support, notifications |
| Financial Data | bKash/Nagad/Rocket wallet numbers, bank account details, transaction history | Processing deposits, withdrawals, and fraud prevention |
| Technical Data | IP address, browser type and version, device type, operating system, session timestamps | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, bet history, session duration, click paths | Platform improvement, responsible gaming monitoring, personalisation |
| Verification Data | Copies of identity documents, selfie images, proof of address documents | Know Your Customer (KYC) compliance, account verification |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer service, dispute resolution, training |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred game categories | Sending relevant promotional communications where consented |
bdpop does not collect or process special categories of personal data (such as health data, biometric data, religious beliefs, or political opinions) except where strictly required by applicable law and only with your explicit consent.
bdpop collects personal data through the following channels and mechanisms:
You provide personal data directly to bdpop when you: create and manage your account, complete the identity verification process, make deposits or request withdrawals, contact our support team by email or live chat, respond to surveys or promotions, or submit any form on the platform.
When you visit and interact with the bdpop platform, we automatically collect Technical Data and Usage Data through server logs, cookies, and similar tracking technologies. This data is collected passively and does not require any active submission on your part. See Section 11 (Cookies) for full details.
bdpop may receive personal data about you from the following third-party sources:
bdpop uses the personal data we collect for the following specific purposes:
To create, maintain, and manage your bdpop account, including processing your registration, verifying your identity and age, maintaining accurate account records, and sending you account-related notifications such as password resets, deposit confirmations, and withdrawal updates.
To provide the full range of bdpop services, including sports betting on cricket (BPL, IPL, T20 World Cup), live casino games, slots, crash games, and HRG Live products. Usage Data is used to personalise your experience and surface game recommendations relevant to your activity.
To process BDT deposits via bKash, Nagad, Rocket, Upay, and bank transfers, and to fulfil withdrawal requests to your registered payment method. Financial Data is shared with payment processors only to the extent necessary to complete each transaction.
To satisfy legal obligations including Know Your Customer (KYC) requirements, anti-money-laundering (AML) checks, and age verification. Technical Data and Financial Data are analysed to detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other forms of Prohibited Conduct as defined in the Terms & Conditions.
Usage Data and betting history are monitored to identify patterns that may indicate problem gambling behaviour. This data is used to activate responsible gaming interventions such as deposit limit prompts, self-exclusion enforcement, and support referrals. See our Responsible Gaming page for full details.
To respond to your queries, investigate complaints, resolve disputes, and provide technical assistance. Communications Data from your support interactions is retained for training and quality assurance purposes.
Where you have provided explicit consent, bdpop may contact you with promotional offers, bonus announcements, and platform updates by email or notification. You may withdraw your marketing consent at any time by contacting bdpop support at [email protected] or by using the unsubscribe option in any promotional communication.
Aggregated and anonymised Usage Data and Technical Data are used to analyse platform performance, identify areas for improvement, test new features, and ensure platform stability. This analysis does not involve identifying individual users.
bdpop processes your personal data on the following legal bases, depending on the specific processing activity:
| Processing Activity | Legal Basis |
|---|---|
| Account creation and management | Performance of contract (your account agreement with bdpop) |
| Payment processing | Performance of contract; legal obligation |
| Identity and age verification (KYC) | Legal obligation; legitimate interest (fraud prevention) |
| Fraud detection and anti-money-laundering | Legal obligation; legitimate interest |
| Responsible gaming monitoring | Legitimate interest (user protection) |
| Customer support | Performance of contract; legitimate interest |
| Marketing communications | Consent (withdrawable at any time) |
| Platform analytics and improvement | Legitimate interest (improving services) |
bdpop shares your personal data only with trusted third parties where necessary to operate the platform and deliver our services. The categories of third parties with whom data may be shared are:
bdpop will never sell, rent, license, or trade your personal data to any third party for their own independent marketing, advertising, or commercial purposes. Data transfers to third parties are strictly limited to what is necessary for the specific service being delivered.
In the event that bdpop undergoes a merger, acquisition, restructuring, or asset sale, personal data held by bdpop may be transferred to the successor entity as part of that transaction. In such circumstances, bdpop will take reasonable steps to ensure that your personal data continues to be handled in accordance with this Privacy Policy, and you will be notified of any material change to the data controller prior to the transfer taking effect.
bdpop retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account plus 5 years post-closure | Legal obligation, audit requirements |
| Financial Transaction Records | 7 years from transaction date | Anti-money-laundering compliance |
| Verification Documents | Duration of account plus 5 years | KYC legal obligation |
| Support Communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Technical and Usage Data | Up to 24 months on a rolling basis | Security, fraud detection, analytics |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
When personal data is no longer required, bdpop will securely delete or irreversibly anonymise it so that it can no longer be associated with any identifiable individual.
bdpop takes the security of your personal data seriously and implements a range of technical and organisational measures to protect against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
While bdpop takes every reasonable precaution, no method of electronic transmission or storage is completely immune to risk. bdpop cannot guarantee the absolute security of personal data in all circumstances. If you become aware of any suspected security breach affecting your account, please contact us immediately at [email protected].
As a user of the bdpop platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact bdpop support at [email protected] with the subject line "Data Rights Request". We will respond within 14 calendar days of receiving your request.
You have the right to request a copy of the personal data bdpop holds about you, together with information about how that data is being processed.
You have the right to request correction of any inaccurate or incomplete personal data that bdpop holds about you.
You may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to bdpop's legal retention obligations.
You may request that bdpop restricts the processing of your personal data in specific circumstances, such as while a rectification request is being investigated.
Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format.
You have the right to object to processing of your personal data based on legitimate interests, including profiling for direct marketing purposes.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting prior processing.
If you are not satisfied with bdpop's response to a data rights request, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function efficiently, remember your preferences, and provide information to website operators about how users interact with their platform.
The bdpop platform uses the following categories of cookies:
Most modern browsers allow you to control cookie settings through the browser's privacy or settings menu. You can choose to block or delete cookies at any time. However, please note that disabling certain cookies may affect the functionality of the bdpop platform, including your ability to log in and access your account. bdpop does not currently respond to browser "Do Not Track" signals, as no uniform standard for these signals has been established.
The bdpop platform is strictly intended for individuals who are 18 years of age or older. bdpop does not knowingly collect, process, or retain personal data from individuals under the age of 18.
If you are a parent or guardian and you have reason to believe that your child has provided personal data to bdpop without your consent, please contact us immediately at [email protected] with the subject line "Minor Data Request". bdpop will investigate and, if confirmed, will delete all personal data associated with the minor's account as promptly as practicable.
18+ Only: If bdpop discovers during the course of normal operations that an account has been registered by a person under the age of 18, that account will be immediately suspended, all data associated with it will be reviewed, and the account will be permanently closed in accordance with our Terms & Conditions.
bdpop reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, platform features, legal requirements, or industry standards. When we make material changes, we will:
Your continued use of the bdpop platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must discontinue using the platform and may request account closure by contacting bdpop support.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bdpop processes your personal data, please do not hesitate to get in touch with our support team using the contact details below.
bdpop Data & Privacy Support
Email (plain text — not a link): [email protected]
Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
Support Hours: 9:00 AM – 1:00 AM daily, Bangladesh Standard Time (BST, UTC+6)
Response target: Within 14 calendar days of receipt
We take every privacy enquiry seriously and are committed to responding to your requests promptly and thoroughly. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Now that you know how bdpop protects your data, explore everything our platform has to offer — from live cricket betting and slots to crash games and our full casino experience.